Privacy Policy

Effective Date: 05/23/2024

Welcome to True U Clinic. This Privacy Policy explains how we collect, use, disclose, and protect your information, including your Personal Health Information (PHI), in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, such as:

  • Name
  • Date of birth
  • Address
  • Email address
  • Phone number
1.2 Health Information

We collect health information necessary to provide telehealth services, including:

  • Medical history
  • Treatment plans
  • Diagnostic information
  • Prescriptions

2. How We Use Your Information

We use your information to:

  • Provide telehealth services
  • Communicate with you about your care
  • Process payments and insurance claims
  • Improve our services
  • Comply with legal and regulatory requirements

3. How We Share Your Information

3.1 With Your Consent

We may share your information with your consent for purposes such as coordinating care with other healthcare providers.

3.2 With Service Providers

We may share your information with third-party service providers who perform functions on our behalf, such as billing, data storage, and IT services. These providers are required to protect your information and use it only for the services they provide.

3.3 For Legal and Safety Reasons

We may disclose your information if required by law or to protect the safety, rights, or property of our patients, staff, or others.

4. HIPAA Compliance

4.1 Your Rights

Under HIPAA, you have the right to:

  • Access your PHI
  • Request amendments to your PHI
  • Receive an accounting of disclosures of your PHI
  • Request restrictions on certain uses and disclosures of your PHI
  • Request confidential communications
  • File a complaint if you believe your privacy rights have been violated
4.2 Our Responsibilities

We are required by law to:

  • Maintain the privacy and security of your PHI
  • Provide you with this Privacy Policy outlining our legal duties and privacy practices
  • Notify you in the event of a breach involving your PHI

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information. This includes encryption, secure access controls, and regular security assessments.

6. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

True U Clinic
1067 S Hover St, Ste E2034
Longmont, CO 80501
[email protected]
(888) 292-0799

9. Complaints

If you believe your privacy rights have been violated, you can file a complaint with us at the contact information above or with the U.S. Department of Health and Human Services (HHS).

  • Print and mail the completed complaint and consent forms to:
    Centralized Case Management Operations
    U.S. Department of Health and Human Services
    200 Independence Avenue, S.W.
    Room 509F HHH Bldg.
    Washington, D.C. 20201
  • Online at https://www.hhs.gov/hipaa/filing-a-complaint/index.html
  • Email to [email protected]

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without parental consent. If you are aware that a child has provided us with personal information without consent, please contact us immediately.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Thank you for trusting True U Clinic with your healthcare needs.


This Privacy Policy is provided for informational purposes and does not constitute legal advice. For legal advice regarding privacy policies and compliance with HIPAA and other laws, please consult with a qualified attorney.